New Charter Group has achieved over £125k of savings across its voids operation

Greater Manchester based housing association, New Charter Group has achieved over £125k of savings across its voids operation, by using the Aareon 1st Touch mobile software (www.aareon.co.uk).

The introduction of the new mobile voids process follows New Charter’s widely acclaimed digitisation programme. This succeeded in driving efficiency; achieving optimal Value for Money and boosting customer care for the association, which has around 19,500 homes across Manchester and Nottinghamshire.

The Aareon 1st Touch mobile voids process was chosen by the association’s Business Transformation team and enables New Charter to produce a number of key electronic forms, moving away from a paper based process. Voids is an important part of the Keys-to-keys process; an area of the business which has been streamlined resulting in astonishing savings across the Group.

Through using the Aareon 1st Touch mobile voids system, time has been significantly reduced for operatives, who can now access and record information relating to void properties on their mobile devices. This instantaneous response means any repair work is completed quickly and efficiently. By eliminating paper forms and streamlining the processes involved, the new voids system has saved a total of £125k.

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